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Frequently asked questions

Where are we based?

Our headquarters are located in Melbourne, Australia!

We also have warehouses in Asia, and Europe, and deliver from both warehouses to ensure your order comes as soon as possible!

How to wash?

Give your Pre-Cuts and Grip Socks a gentle machine wash in cold water with similar colours and a mild detergent. Please avoid bleach and fabric softener, as these can affect the fabric and grips.

To keep your socks in the best condition for as long as possible, do not tumble dry. Instead, air dry flat or hang dry.

Sizing

For ages 7-13 we'd recommend our kids size Pre Cuts, which fit (US 4-6 /EU 35–37.5) 

For ages 14+ we'd recommend our adults size, which fits (US 7-10.5 /EU 38-45)

However, if you prefer wearing your socks in a certain style, for example, low sock, we'd recommend the kids size to ensure a snug fit.

Whereas, high sock, we'd recommend the adults size in most case to ensure the sock stays securely over the knee.

Adult XL is recommended if you prefer your socks super high up your legs or you are a larger adult.

Policies

At Pre Cuts, customer satisfaction is very important to us. If you experience an issue such as a defective product, damage during transit, or receiving the incorrect item, please contact us at precuts24@gmail.com within 30 days of delivery. Include a clear photo and a brief description of the issue so our team can assess it accordingly.

Once reviewed, we will do our best to resolve the matter promptly with a replacement or refund, where applicable.

Please note:

We do not offer refunds or returns for change of mind or incorrect addresses entered at checkout. All orders are processed and dispatched quickly, and many are shipped internationally, making returns extremely costly or impossible once dispatched.

Order time

Majority of orders take 5-10 business days to arrive.

Our team also sends out a tracking link within 24 hours of fulfillment :)