For ages 7-13 we'd recommend our kids size, which fit (US 4-6 /EU 35–37.5) 

For ages 14+ we'd recommend our adults size, which fits (US 7-10.5 /EU 38-45)

Regarding Pre Cuts, if you prefer wearing your socks in a certain style, for example, low sock, we'd always recommend the kids size to ensure a snug fit.

Orders are fulfilled within 24 hours!

Most orders take 5-10 business days on average to arrive.

Make sure to always keep an eye on the tracking link we email you!

You will also receive an email and or text message when your order arrives!

At Pre Cuts, customer satisfaction is very important to us. If you experience an issue such as a defective product, damage during transit, or receiving the incorrect item, please contact us at precuts24@gmail.com within 30 days of delivery. Include a clear photo and a brief description of the issue so our team can assess it accordingly.

Once reviewed, we will do our best to resolve the matter promptly with a replacement or refund, where applicable.

Please note:

We do not offer refunds or returns for change of mind or incorrect addresses entered at checkout. All orders are processed and dispatched quickly, and many are shipped internationally, making returns extremely costly or impossible once dispatched.

For withdrawal requests within EU and the timeframe, the direct cost of return shipping is the responsibility of the customer. As we are based in Australia, international return shipping costs are the sole responsibility of the buyer. No refund will be issued until the item has been received and inspected.

Conditions:

• Items must be in their original, unused condition and packaging
• Items must be suitable for resale — if items show signs of use or wear, the refund may be declined
• A tracked shipping service must be used — we cannot process refunds for returns that cannot be verified in transit
• The tracking number must be emailed to us once dispatched
• Return shipping costs are entirely the customer's responsibility

Pre Cuts HQ is based in Melbourne, Australia!

With factories around the world to ensure your order gets to you as soon as posssible!